ITI’s support teams work with our On-site Service Repair & On-site Service Swap team to provide customers with a streamlined experience.
Our support teams include L1 customer service representatives (CSR) and L2 technical engineers(TS).
Our CSR team coordinates between field technicians and customers for on-site repairs and swaps. In addition, they provide customers with scheduling, basic troubleshooting and resolution, call routing and escalation.
Our TS team offers support for field technicians while on-site. They are well trained specialists able to provide advanced troubleshooting and resolution for complicated technical problems.