ITI Indusys Technology Inc
ITI Indusys Technology Inc
  • HOME
  • SERVICES
    • OSR & OSS Service
    • Advanced Exchange
    • Depot Repair & Return
    • Fulfilment Centers
    • Retail CR & Refurbishment
    • L1&L2 Support Service
  • CONTACT
  • ABOUT US
  • CLIENTS
  • LOGIN
    • OEM Login
    • VIZIO CSR/Magento
    • WO Status
  • More
    • HOME
    • SERVICES
      • OSR & OSS Service
      • Advanced Exchange
      • Depot Repair & Return
      • Fulfilment Centers
      • Retail CR & Refurbishment
      • L1&L2 Support Service
    • CONTACT
    • ABOUT US
    • CLIENTS
    • LOGIN
      • OEM Login
      • VIZIO CSR/Magento
      • WO Status
  • HOME
  • SERVICES
    • OSR & OSS Service
    • Advanced Exchange
    • Depot Repair & Return
    • Fulfilment Centers
    • Retail CR & Refurbishment
    • L1&L2 Support Service
  • CONTACT
  • ABOUT US
  • CLIENTS
  • LOGIN
    • OEM Login
    • VIZIO CSR/Magento
    • WO Status

Welcome to ITI

For the last 30+ years, Indusys Technology, Inc. (ITI) has been a North American leader in providing end-to-end and cost-effective post-sales on-site warranty and reverse logistics services in the consumer and commercial electronics industry.


ITI supports manufacturers and retailers in all aspects of the aftermarket and reverse logistics supply chain from the first customer warranty support call to the final stage of environmental material recycling. 


Contact ITI today to discuss how we can customize a cost-effective and industry leading after-market service solution for your business.


SERVICES

OSR & OSS Service

Depot Repair & Return

OSR & OSS Service

Perform onsite repair of the unit (OSR) or onsite swap (OSS) of the entire unit at the customer’s site by 15000+ authorized service personnel


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Advance Exchange

Depot Repair & Return

OSR & OSS Service

Send customers replacement products in exchange for defective products




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Depot Repair & Return

Depot Repair & Return

L1 & L2 Support Service

Repair defective products sent in by customers and return good working products back to customers in the most timely manner



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L1 & L2 Support Service

Retail Channel Return & Refurbishment

L1 & L2 Support Service

Provide first line (L1) customer support and specialist (L2) technical support via phone and email


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Retail Channel Return & Refurbishment

Retail Channel Return & Refurbishment

Retail Channel Return & Refurbishment

Categorize and repair or dispose of returned products 



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Fulfillment Centers

Retail Channel Return & Refurbishment

Retail Channel Return & Refurbishment

Provide warehousing, inventory, pick, pack and ship services



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CONTACT

Call Us

 

Call Center

Monday - Friday: 6:00 a.m. - 6:00 p.m. PST
Telephone:
888-248-2708
Fax:
800- 443-7918

Corporate Office

Monday - Friday: 7:00 a.m. - 5:00 p.m. Pacific Time

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LOCATIONS

  • San Jose (Headquarters) Service & Fulfillment Center : 210 Baypointe Parkway, San Jose CA 95134
  • Houston Service & Fulfillment Center :  3690 Westchase Drive, Houston TX 77042  
  • Memphis Service & Fulfillment Center:  3796 Lamar Avenue, Memphis TN 38118 
  • Markham Affiliate Service & Fulfillment Center:  20 Steelcase Road West, Unit#8, Markham, Ontario, L3R 1B2 Canada

ABOUT US

Excellence In Service

Founded in the heart of Silicon Valley in 1989, Indusys Technology Inc (ITI) is a premier service provider for Fortune 500 and Fortune 5000 commercial and consumer electronics companies in the U.S. and Canada.


ITI has 4 service and fulfillment centers in the U.S. and Canada providing 450,000 square feet of industry leading facilities. U.S. centers are located in San Jose, CA (HQ), Houston, TX and Memphis, TN. Our affiliate Canadian facility is located in Markham, ON. 


With 30+ years of experience, ITI has the resources to provide services for all aspects of the post-sales and reverse-logistics value chain. Our core competencies include on-site warranty repair or replacement services, product return, return unit and component level test & repair, regional A & B grade buffer stock storage and fulfillment, consumer purchase and fulfillment, and environmental material recycling services.


ITI ’s end-to-end services such as CRM, payment management, field service dispatch management, return product test & repair and customized inventory reporting are supported by our proprietary IT system. Our engineers and technicians are highly trained and certified in A+, MCSE, CCIE and more.  

 

CLIENTS

Copyright © 2022  Indusys Technology Inc - All Rights Reserved.

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