For the last 30+ years, Indusys Technology, Inc. (ITI) has been a North American leader in providing end-to-end and cost-effective post-sales on-site warranty and reverse logistics services in the consumer and commercial electronics industry.
ITI supports manufacturers and retailers in all aspects of the aftermarket and reverse logistics supply chain from the first customer warranty support call to the final stage of environmental material recycling.
Contact ITI today to discuss how we can customize a cost-effective and industry leading after-market service solution for your business.
Perform onsite repair of the unit (OSR) or onsite swap (OSS) of the entire unit at the customer’s site by 15000+ authorized service personnel
Send customers replacement products in exchange for defective products
Repair defective products sent in by customers and return good working products back to customers in the most timely manner
Provide first line (L1) customer support and specialist (L2) technical support via phone and email
Categorize and repair or dispose of returned products
Provide warehousing, inventory, pick, pack and ship services
Monday - Friday: 6:00 a.m. - 6:00 p.m. PST
Monday - Friday: 7:00 a.m. - 5:00 p.m. Pacific Time
Founded in the heart of Silicon Valley in 1989, Indusys Technology Inc (ITI) is a premier service provider for Fortune 500 and Fortune 5000 commercial and consumer electronics companies in the U.S. and Canada.
ITI has 4 service and fulfillment centers in the U.S. and Canada providing 450,000 square feet of industry leading facilities. U.S. centers are located in San Jose, CA (HQ), Houston, TX and Memphis, TN. Our affiliate Canadian facility is located in Markham, ON.
With 30+ years of experience, ITI has the resources to provide services for all aspects of the post-sales and reverse-logistics value chain. Our core competencies include on-site warranty repair or replacement services, product return, return unit and component level test & repair, regional A & B grade buffer stock storage and fulfillment, consumer purchase and fulfillment, and environmental material recycling services.
ITI ’s end-to-end services such as CRM, payment management, field service dispatch management, return product test & repair and customized inventory reporting are supported by our proprietary IT system. Our engineers and technicians are highly trained and certified in A+, MCSE, CCIE and more.