For over three decades, Indusys Technology, Inc. (ITI) has established itself as a premier provider of comprehensive and cost-effective post-sales on-site warranty and reverse logistics services in the consumer electronics and commercial industries throughout North America.
ITI offers a full range of aftermarket and reverse logistics support, covering every stage of the supply chain, from initial customer warranty inquiries to the ultimate disposition of end-of-life materials in an environmentally responsible manner.
If you are seeking to streamline your after-market service operations, we invite you to get in touch with ITI to learn how we can develop a customized, industry-leading solution that meets your specific business needs and budget
Provide onsite repair (OSR) or onsite unit swap (OSS) services by 15,000+ authorized technicians at the customer's location
Provide customers with replacement units in exchange for malfunctioning products
Efficiently repair customer-sent faulty products and return functional items back to customers in a prompt manner
Provide first line (L1) customer support and specialist (L2) technical support via phone and email
Categorize and repair or dispose of returned products
Carry out efficient warehousing, inventory management, picking, packing, and shipping services
Monday - Friday: 6:00 a.m. - 6:00 p.m. PST
Monday - Friday: 7:00 a.m. - 5:00 p.m. Pacific Time
Indusys Technology Inc (ITI) was founded in the technology hub of Silicon Valley in 1989 and is a top service provider for commercial and consumer electronics companies in the United States and Canada. Our clients include Fortune 500 and Fortune 5000 companies.
ITI boasts 4 state-of-the-art service and fulfillment centers in the U.S. and Canada with a total of 450,000 square feet of facility space. Our facilities are located in San Jose, California (headquarters), Houston, Texas, Memphis, Tennessee, and in Markham, Ontario in Canada.
With over three decades of experience, ITI has the resources to provide services for all aspects of post-sales and reverse logistics. Our areas of expertise include on-site warranty repairs or replacements, product returns and testing, regional storage and fulfillment of A and B grade products, consumer purchases and fulfillment, and environmental material recycling.
To ensure a streamlined experience for our clients, ITI utilizes its own IT system to support services such as customer relationship management, payment management, field service dispatch, return product testing and repair, and customized inventory reporting. Our engineers and technicians are highly trained and certified in A+, MCSE, CCIE, and more, ensuring top-notch service for our clients.